Training · Onboarding · Enablement · Customer Success
Training and enablement professional with 15 years of experience building the programs, processes, and materials that get people up to speed — and keep them there.
About Me
I build the systems that help people succeed — onboarding programs, training curricula, client education, and the processes that make adoption actually stick.
Over 15 years I've done this across contact centers, marketplace platforms, and enterprise client portfolios. At FlatRate Moving I wrote the training manual, built the new-hire program from scratch, and ran a 10–12 person contact center team. At Unpakt I owned onboarding and ongoing support for 600+ accounts, developed the full client training curriculum, and worked directly with developers on platform improvements.
I'm currently co-founding The Repair App, a two-sided marketplace, where I've built the entire enablement function from the ground up — onboarding workflows, UX flows, vendor acquisition, and all business-facing training and communication materials.
I also have hands-on experience in instructional design, including a self-taught Articulate Storyline portfolio completed in 30 days, with working e-learning modules available in my portfolio.
At my best when there's a real problem to solve and people who need help solving it.
Portfolio
A fully interactive e-learning course built in Articulate Storyline. Teaches sales lead routing policies through scenario-based practice — self-taught and built from scratch in 30 days.
Experience the CourseDesigned and delivered a full retraining program for a contact center leads team. Identified the performance gap, built the solution, and drove measurable improvement in conversion rates.
View Case StudyBuilt to support a B2B sales team, these competitor battlecards translate market research into fast, actionable tools — structured for clarity and designed for use in the field.
View ProjectExperience
Building the entire enablement function from scratch for a two-sided marketplace — onboarding workflows, UX flows, vendor acquisition pipeline, and all business-facing training and communication materials.
Evaluated AI model outputs for quality and accuracy, wrote and tested prompts, documented edge cases, and reviewed contributor work across multiple concurrent projects.
Managed a mixed SMB and Enterprise client portfolio. Standardized onboarding and communication workflows across the portfolio using CRM tools. Ran structured business reviews to identify adoption gaps.
Managed the full client lifecycle from outreach through post-event account management, achieving 100% retention. Onboarded and mentored new hires; became a go-to resource for CRM adoption and process questions.
Owned onboarding and ongoing support for 600+ accounts on a marketplace platform. Built and delivered the full client training curriculum including live workshops, on-demand webinars, and reference documentation.
Built and owned the new-hire onboarding program — wrote the training manuals, designed onboarding modules, and ran skills workshops. Advanced from rep to manager in under two years. Drove 10–20% YOY improvement across all team metrics.
Core Skills
Get In Touch
Open to Training & Enablement, Onboarding, and Customer Success roles at growth-stage companies in the NYC/NJ area.